COVID-19 / Remote Library Services Guide

The LBCC Library building is closed, but you can still access our services and collections. Learn more on our COVID-19/ Remote Services page.
Spring 2021 Library Services

All library services (reference services, research help, interlibrary loan of journal articles, ordering materials for the Library collection, etc.) are still available remotely. Most library resources are already available online through Find It.

 

Because the library building isn't open to the public, we offer pickup service at several locations. Place a hold on books or DVDs several days in advance and you'll receive an email when they're available. If you would like assistance accessing these materials, please contact the Reference Desk at (541) 917-4645 or libref@linnbenton.edu.

 

See the other boxes and tabs on this page for more specific information about service hours, laptop and hotspot requests, and other services.

Library Equipment Checkouts
The library is checking out laptops, hotspots, webcams, and other equipment on a first come, first served basis. During the Covid closure, all checkouts will be due at the end of the term. Please visit our equipment request page for more information.
Library Services
During Spring term, librarians will be available to help during the following hours:

Hours
Monday--Thursday 9:00 am -- 7:00 pm 
Fridays 11:00 am -- 3:00 pm
Saturdays and Sundays 11:00 am -- 3:00 pm

New! You can also make an appointment with a librarian.
Accessibility

To request this information in an alternate format, please contact the Center for Accessibility Resources at 541-917-4789 or formata@linnbenton.edu.

FAQs
Student Help Desk Services
During Spring term, the Student Help Desk (help with MyLB Single Sign On, Moodle, Webrunner, Office365, etc.) is available the following hours:

Hours:
Monday -- Thursday 8:00 am -- 9:00 pm
Fridays 8:00 am -- 5:00 pm
Saturdays and Sundays 11:00 am -- 3:00 pm

Due to high volume, please expect up to one business day for callback or email response.
Place a Hold for Curbside Pickup
Access to Library Laptops and Internet Hotspots
What you need to do to check out a library laptop or hotspot:
  1. Fill out the Equipment Request Form.
  2. Wait for a library employee to contact you (usually within two days, Monday-Friday) with information about pick-up. If you are not able to pickup the item, please let us know and we will discuss other options.
  3. Bring your photo ID to the designated pickup location after you have been informed that the item is available. 
  4. Return all equipment in working order by the end of this current term. Failure to return items or returning damaged items may result in being charged the full replacement cost, plus a $10 processing fee and accrued fines.
Questions or problems? Contact us by phone at (541) 917-4645 or email libref@linnbenton.edu.

Library equipment is available to LBCC students on a first-come first-served basis. Our laptops and hotspots are primarily meant to fill a temporary need while you secure permanent access to equipment.

We encourage you to visit the Roadrunner Resource Center to connect to community resources and LBCC emergency funds that may help you get ongoing access to technology. Also see below for more information on free or low-cost computers and internet service on this page.
Options for Free and Low-cost Internet Service
Programs the provide free internet access:
  • Comcast's Internet Essentials - Free for 60 days for qualified low-income families. Call 1-855-846-8376 for English or 1-855-765-6995 for Spanish.
  • Spectrum Broadband - Free for 60 days to households with a K-12 or college student who do not already have a Spectrum broadband subscription. Installation fees will be waived for these households as well. To enroll, call 1-844-488-8395

Programs that help pay for Internet access or provide it at a reduced price.
  • Lifeline - a federal program that lowers the monthly cost of phone and internet. Eligible customers will get up to $9.25 toward their bill. You can only use Lifeline for either phone or internet, but not both.
  • everyoneon.org - offers broadband service to income-eligible families (for example, those that qualify for free or reduced school lunch, or who live in public housing) at a cost of around $10-12 per month (varies from state-to-state).
  • A more comprehensive up-to-date list of programs is available from National Digital Inclusion Alliance (NDIA).
Programs that provide Free or Low-cost Computers
Picking up & dropping off items

We are offering pickup at the Albany (main) Campus and the Benton Center for books and DVDs. To access these materials, place a hold on the resource from your library account. You can also choose another library in the Linn Libraries Consortium as a pickup location.  You will be emailed when the items are available to pick up. Please return all accessories (bag, cord, mouse) that were checked out with equipment.  

Pick up / drop off at the Albany Campus:

  • Location: Campus Store Central Point Pickup Location (Calapooia Center 119). Hours: 8:00am-4:00pm Monday-Friday.
  • Most library items, except laptops, can be returned anytime to the book drop outside the Albany Campus Library.
  • To return a laptop after 4:00 pm and on weekends: Go to the Public Safety Office (Red Cedar Hall 119). Call (541) 926-6855 before you come to campus.
  • Campus location and maps.

Pick up / drop off at the Benton Center:

  • Hours: 8:30am-5:00pm Tuesday & Wednesday.
  • Location: Go to the main door on the west side of the building and ring the doorbell. 
  • If you need to make arrangements to pick-up on another day, call (541)757-8944 x5101.
Pick up / drop off at Linn County Partner Libraries:
  • If you are using one of our partner libraries, you will need to follow the procedures that particular library has for pick-up of library resources.
Pick up / drop off at the Sweet Home and Lebanon Centers:
  • You need to make an appointment to pick up or drop off materials at the Sweet Home and Lebanon Center. If you want to use this option to pick up resources, email libcirc@linnbenton.edu for assistance requesting the items (the options aren't available via our standard holds form).
  • To make an appointment at the Lebanon Center, call 541-259-5801. The phone is answered Mon - Fri 8:30 am - 4:30 pm.
  • To make an appointment at the Sweet Home Center, contact Pearl Christman (email: christp@linnbenton.edu / phone: 541-367-6901). The phone is answered Mon - Thu 8:00am to 4:00pm.
Technology needs beyond this term
For ongoing access to technology, please contact the Roadrunner Resource Center, who may be able to connect you with community resources or LBCC emergency funds.
Central Point Pickup at Albany Campus
Place a Hold for Curbside Pickup
Library Takeout (from the original by Duke University Libraries)
Recoger & devolver materiales

Ofrecemos la recogida de libros y DVDs en el campus principal de Albany (Main Campus) y en el Benton Center. Para acceder a estos materiales, reserve el recurso desde su cuenta de la biblioteca. Se puede seleccionar otra biblioteca del Consorcio de Linn Libraries como su sitio de recogida. Le enviaremos un email cuando sus materiales estén listos en el sitio que ha seleccionado. Por favor, devuelva todos los accesorios (bolsa, cordón, ratón) que se prestaron con el equipo.

Recoger / Devolver materiales en el campus de Albany: 

  • Ubicación: El sitio central de recogida en la tienda principal del campus, o “Albany Campus Central Point Pickup” (Calapooia Center 119; se puede ver un mapa de esta ubicación en la parte inferior de esta página). Horario: 8:00am- 4:00pm lunes-viernes
  • La mayoría de los recursos de la biblioteca, excepto las computadoras portátiles, se pueden devolver en cualquier momento al depósito de libros fuera de la biblioteca del campus de Albany.
  • Para devolver una computadora portátil después de las 4:00 pm y los fines de semana: Vaya a la Oficina de Seguridad Pública (Red Cedar Hall 119). Llame al (541) 926-6855 antes de venir al campus.
  • La ubicación del campus y mapas.

Recoger / Devolver materiales en el Benton Center: 

  • Horario: 8:30am-5:00pm martes y miércoles 
  • Ubicación: Vaya a la puerta principal en el lado oeste del edificio y toque el timbre de la puerta. Si necesita hacer arreglos para recoger sus materiales otro día, llame a este número: (541)757-8944 x 5101.

Recoger / Devolver materiales en las bibliotecas compañeras del Condado Linn (Linn County Partner Libraries):

  • Si usted quiere recoger/devolver materiales en una de nuestras bibliotecas compañeras, necesitará seguir las políticas de esa biblioteca para la recogida/devolución de materiales. 

Recoger / Devolver materiales en el Sweet Home Center o el Lebanon Center:

  • Necesitará programar una cita para devolver materiales en el Sweet Home Center o el Lebanon Center. Si quiere escoger esta opción para recoger libros o DVDs, envíenos un email a (libcirc@linnbenton.edu) para obtener ayuda con el proceso de reservar estos materiales (estas opciones no están disponibles en nuestra formulación estándar para reservas.
  • Para programar una cita en el Lebanon Center, llame a 541-259-5801. Atendemos el teléfono  lunes- viernes 8:30 am- 4:30 pm.  
  • Para programar una cita en el Sweet Home Center, póngase en contacto con Pearl Christman (email: christp@linnbenton.edu; número de teléfono: 541-367-6901). Atendemos el teléfono lunes-jueves 8:00 am- 4:00 pm).
Necesidades tecnológicas después de este término
Para obtener el acceso continuo a la tecnología, póngase en contacto con el Roadrunner Resource Center. Un miembro del personal puede ayudarle a obtener recursos comunitarios o unos fondos de emergencia de LBCC.
Central Point Pickup at Albany Campus / El Sitio Central de Recogida
This map shows the central pickup location at the Albany Campus. 
Este mapa muestra la ubicación central de recogida en el campus de Albany.


Enter the loading dock from Parking Lot 2 (the one closest to Takena Hall), and leave into Parking Lot 1 (the farthest southeast)